How do i request for doorstep pickup?

In Chennai city limits & out of city, normally we do free doorstep pickup for international and domestic shipments.  You can register pickup over phone 044-42126633, 9940361389, 9840025669 and either through mail service@mapexcourier.com or whatsup to 9940361389. For bulk weight pickup please inform prior so that we will bring pickup vehicle accordingly.  

How do i track my package?

We do both express and economy type of service to worldwide locations.  Upon processing your packages, we will provide you the respective carrier's automated airway bill.  Automatic tracking updates will be sent to your mobile number or email id given to us. And also you can track with the given airway bill through the carrier's website directly or you can contact our customer service executives.  

To guarantee the hassle free service, we usually update the sender's email id while preparing the airway bill. Tracking updates will be forwarded to sender's email or mobile number automatically.

Is anything have to pay other than courier charges?(3)

Normally, courier charges only.  But if the customer ask for any special kind of packaging to their package, additional packaging cost will be charged upon confirmation by the customer. Some of the additional services like commercial export clearance, getting ADC certification (For Medicine shipments), PQ certification (For export of seeds, pulses, etc.,), Fumigation certification (For wooden packaging & wooden contents), US FDA prior notice (Sending food items to USA) will be charged extra as per our standard service charges list.  Our service representatives will inform you about these additional charges if required for your package.

1. Address Correction Charges

If destination address correction made by the customer or redirect package to any location other than the prior given delivery address, additional charges will apply.  Please check with our service executives for such requests and charges.

2. Destination Customs Duty

All international shipments are subject to inspection for clearance by the destination customs authorities.  If any fees levied like customs duty for the product or any other taxes as per destination country's customs policy, that has to be paid by the consignee. If the consignee fails or refuse to pay, the sender of the package will be made responsible for the customs payments.

3. Remote Area or Out of Delivery Area Charges

If the delivery postal code or delivery address in the destination city comes under out of delivery area, such shipment will be charged extra ODA charges as per carrier's charges list.  

Is my package charged under dimensional weight?

Courier charges may be assessed based on dimensional weight of the package.  Dimensional weight is determined by multiplying a package's LENGTH * HEIGHT * WIDTH ( in cm ) and dividing by 5000.  If the calculated weight exceeds actual weight of the package, then courier charges will be collected as per dimensional weight.  In simple to understand, the actual weight or dimensional weight whichever is higher that will be taken for billing.



What are all the items can be send through your courier service?

Other than liquids and perishables, most of the items we can ship normally.  Homemade dry masala podi, pickles, healthmix, readymix flours, sweets and snacks, clothes, books can be send through our service.  Our pickup representatives will help you to assort the items which will be easy to send abroad. Medicines along with original Doctor's prescription, Pharmacy bill can be send through our service.